Aaron Patrick Lee is a tech-native professional with a demonstrated history in health and safety product design, marketing, and support, with experience in communication, leadership, content creation, and emergency management.
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Early Life
Born and raised in Green Bay, Wisconsin, Aaron quickly made a name for themselves as an activist, organizing their first protest in third grade at Baird Elementary School, where they picketed during recess against group punishment. In the years since, they have remained active in social justice, working on multiple high-profile cases, including the Jared Marcum case, and working with Scouts for Equality to help make the Boy Scouts of America a more inclusive organization. As a child, Aaron was interested in meteorology and had a strong imagination, writing their first book in fourth grade, which received an honorable mention from a local writing competition.
In 2013, Aaron began attending the John Dewey Academy of Learning (JDAL). While at the school, they worked tirelessly to improve it, focusing their studies and projects on educational civics, eventually culminating in a capstone project where they taught Civics to a class of 8th-11th graders, and led a formal inquiry into the Green Bay Area Public School District's policies and disciplinary practices, eventually serving as a consultant on the districts disciplinary framework. While at JDAL, Aaron also served on a panel that advised the Village of Bellevue on tax appropriations, helped create and install five free little libraries across the greater Green Bay area, and made the American Federation of Students, a student union designed to protect the rights of students.
Career
Aaron's career began in 2013, with a cashiering position at the John Dewey Academy of Learning. While there, they helped reduce loss and were named employee of the month three times. The position continued into the next school year when they were named the EPOS transition director. They were promoted to the position after recognizing inventory and transaction management issues that existed with the school store and proposing the transition to an EPOS system. They continued serving in the position until the school was completely transitioned to an EPOS system, which included inventory management and helped the school reduce loss, shrink, and spoilage by more than 40% year over year.
In 2015, Aaron was hired as a Customer Service Associate at Walgreens #0576 in Green Bay, where they quickly recognized as a champion of customer care, helping to reduce loss in the front end, and quickly seeking cross-training in the Cosmetics and Photo Department, becoming the stores only male Cosmetics Associate. While working at Walgreens, Aaron also began co-teaching two university-level courses at the John Dewey Academy of Learning, one on Abnormal Psychiatry, and one on Human Sexuality, working with an area psychiatrist to design and teach the lessons.
By Aaron's graduation in 2017, they were an invaluable member of the Walgreens store in which they worked, helping to cover every weekend from 2015-2017; and they continued as an employee while at university, working during breaks. In 2018, they were hired as a Tier I technician at the Milwaukee School of Engineering's Information Technology Helpdesk, rapidly earning accolades including the fastest employee to earn an employee of the month (in only three months). In less than a year, they were promoted to Tier II technician, serving in a managerial and oversite role for the Helpdesk, helping to oversee Tier I technicians and handle more complex cases.
When the COVID-19 Pandemic struck, they were selected as one of only two student workers deemed essential for the university operations and was named to a new Tier III student position, Director of Remote Support, where they created the policies and procedures for the university's remote support offerings. They also worked with the small remaining crew to clear over 2,500 tickets in less than a month as they aided a university that had five or fewer online classes a quarter to a complete transition to distance learning.
Their experience and education in Emergency Management also led the university to request their help in forming the school's safe reopening plan, a role Aaron excelled in, creating the basis for the document that allowed the university to be one of the first approved to reopen by the Milwaukee County Health Department.
In 2020, Aaron joined the Citizen App as an Emergency Dispatcher, taking emergency and non-emergency calls for assistance from across the United States, and serving an instrumental role in the building of the Citizen Protect product. While a Protect Agent, Aaron assisted thousands of users, and saved several users in peril, including a couple stranded in the desert, who were saved by Aaron's quick thinking and creativity.
In 2022, Aaron joined the Ada App as a Customer Experience Manager and the first member of the U.S.-based support team. While there, Aaron helped build the Ada Tests product offering from the ground up, from conception to market, including UI/UX design, patient experience design, medical record integration and monitoring, E-Commerce setup and operations, patient support, and its eventual sundowning.
Also in 2022, Aaron joined Midwest Furry Fandom Inc. as a First Aider and eventually was promoted to the role of Designated ICS Commander, and Assistant Director of First Aid and Safety, a role which included year-round threat assessment and mitigation, the creation of comprehensive emergency response plans for a wide variety of potential scenarios, and collaboration with local, state, and national law enforcement, and associated command authorities.
Certifications and Trainings
Aaron holds the following Certifications and has completed the following trainings:
San Diego State University, Disaster Triage Training
Region 6 South Central Public Health Training Center, Explosion and Blast Injury Management & Mass Casualty Incident Triage
National Disaster Life Support Foundation, Training SALT Mass Casualty Triage
Texas A&M Engineering Extension Service, Medical Countermeasures Awareness for Public Health Emergencies
Texas A&M Engineering Extension Service, WMD/Terrorism Awareness for Emergency Responders
Federal Emergency Management Agency EMI, IS-00003 Radiological Emergency Management • IS-00008.a Building for the Earthquakes of Tomorrow • IS-00029.a Public Information Officer Awareness • IS-00042 Social Media in Emergency Management • IS-00200.c Basic Incident Command System for Initial Response • IS-00230.d Fundamentals of Emergency Management • IS-00240.b Leadership and Influence • IS-00241.b Decision Making and Problem Solving • IS-00242.b Effective Communication • IS-00293 Mission Assignment Overview • IS-00319.a Tornado Mitigation Basics for Mitigation Staff • IS-00322 Flood Mitigation Basics for Mitigation Staff • IS-00328 Plan Review for Local Mitigation Plans • IS-00368 Including People With Disabilities & Others With Access & Functional Needs in Disaster Operations • IS-00700.b An Introduction to the National Incident Management System • IS-00706 NIMS Intrastate Mutual Aid an Introduction • IS-00822 Fundamentals of Management and Support Coordination of Federal Disaster Operations • IS-02000 National Preparedness Goal and System Overview • IS-02200 Basic Emergency Operations Center Functions • IS-02900.a National Disaster Recovery Framework (NDRF) Overview
American Red Cross, Adult and Pediatric First Aid/CPR/AED
Association of Public-Safety Communications Officials, Telecommunicator I
HubSpot Academy, Certification Principals of UX/UI for Advertisement, Social Media Marketing
Federal Emergency Management Agency, Certification Introduction to WMD Operations
National Oceanic and Atmospheric Administration, WeatherSpotter
Agence-France Presse, Carry out searches efficiently to find the results you need
Merck, Know to Report
LivingWorks, LivingWorks Start
National Institutes of Health, Working with Human Participants
Planned Parenthood, Sex Ed Educator Training
Green Bay Metro Fire Department, Urban and Wilderness Search and Rescue
State of Illinois, Administering, Dispensing, and Training Narcan
State of Illinois, Administering, Dispensing, and Training Epinepherine Autoinjectors
Awards & Accolades
Aaron has received the following Awards & Accolades:
Walgreens Employee of the Month (x5, 2015-2017)
Milwaukee School of Engineering IT Helpdesk Employee of the Month (x4, 2018-2020)
Citizen App Employee of the Month (x2, 2020-2022)
MFF Staffer of the Year (2023)
Knight of the Most Honorable Order of Asclepius (2023)
President's Community Service Award (2016)
Schmidt Park Neighborhood Association Honorary Board Member (2012)
Boy Scouts of America Arrow of Light (2010)
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